Privacy Policy | Turtle Creek

Turtle Creek Limited

Company Number: 15796015

Registered Address: Queen Mary Enterprise Zone, 5 Walden Street, London E1 2EF

Effective Date: September 1st, 2024

1. Introduction

Turtle Creek Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you engage with our services, visit our website, or otherwise interact with us.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect and process the following categories of personal data:

Identity Data: name, title, organisation, job role
Contact Data: email address, phone number, postal address
Business Information: details about your organisation, engagement with our services
Technical Data: IP address, browser type, time zone setting, location, and other technology on the devices you use to access our website
Usage Data: information about how you use our services and interact with us
Communications Data: your preferences in receiving communications from us

3. How We Collect Your Data

We collect data in the following ways:

Directly from you when you contact us, complete a form, attend an event, or use our services
Automatically through website analytics tools (e.g., cookies and tracking technologies)
From third parties such as business partners, associates, or publicly available sources

4. How We Use Your Data

We use your data to:

Provide, manage, and improve our consultancy services
Communicate with you and respond to enquiries
Send you relevant information, updates, or marketing (with your consent)
Maintain business records and comply with legal obligations
Monitor and improve our website and user experience

5. Legal Basis for Processing

We only process your personal data when we have a lawful basis to do so, including:

Performance of a contract – where data is necessary for delivering our services
Consent – where you have given clear permission
Legal obligation – where we are required to by law
Legitimate interests – where it is necessary for our business interests and your rights do not override these

6. Data Sharing

We may share your personal data with:

Trusted service providers and partners who support our operations
Funders of projects we are engaged upon
Regulatory authorities or legal bodies where required by law
Successors in title or prospective buyers (in the event of a business sale or merger)

We never sell your personal data.

7. International Transfers

We do not routinely transfer your data outside the UK. If this becomes necessary, we will ensure that appropriate safeguards are in place to protect your data.

8. Data Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

9. Data Retention

We retain your personal data only for as long as necessary for the purposes described above, or as required by law. This is typically for up to 7 years after the end of a client relationship, unless otherwise required.

10. Your Rights

Under UK GDPR, you have rights including:

Access to your data
Correction of inaccurate data
Erasure of your data (“right to be forgotten”)
Restriction or objection to processing
Data portability
Withdrawal of consent (where processing is based on consent)

To exercise these rights, contact us at andrew@turtlecreek.uk

11. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings via your browser.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Turtle Creek Limited

Queen Mary Enterprise Zone

5 Walden Street

London E1 2EF

Email: andrew@turtlecreek.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe we have not complied with data protection law.